Per questioni legate alla mole elevata di ordini ricevuti e spedizioni da eseguire, gli ordini di Family Business sono un filo in ritardo, la maggior parte partiranno nella settimana tra il 26 e il 30 Ottobre. Alcuni però potrebbero subire ritardo e partire la settimana dopo. Nel tuo profilo puoi controllare lo stato del tuo ordine, riceverai una email con il tracking number non appena l’ordine sarà evaso.

Grazie per la comprensione.

Frequently asked questions

I didn't place my order yet

  • Shipping costs to ITALY: € 10,00 (TNT courier including tracking number).

    Shipping costs to Europe/Rest Of The World: € 20,00 (TNT courier including tracking number).

    Your order will be processed and shipped within 4 working days and it will be delivered in 48 hours after shipping confirmation (Italy), 2/3 days (Europe), 7/10 days (rest of the world).

    International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

  • NO, you can only pay with credit card/debit card/prepaid card or paypal.

  • Your order will be processed and shipped within 4 working days and it will be delivered in 48 hours after shipping confirmation (Italy), 2/3 days (Europe), 7/10 days (rest of the world).

  • Discount codes are not working on family-business.it

  • You can pay only with credit card/debit card/prepaid card or paypal.

I already placed my order

  • Yes, you can delete your order by yourself if its status is still ''Working".

    You cannot cancel your order if your received a shipment confirmation e-mail.

  • In order to change an item of your order you have to delete the purchase and replace it.

  • Returns are accepted. If your not statisfied with something in your order, or if you choose the wrong size, you can return item(s) before contacting our customer care clicking on the "HELP" button in the low right corner on www.family-business.it

    If you decide to return your order (or part of it), we can only refund you. Size changes are not accepted.

  • You will receive via e-mail the tracking number from TNT courier when your order will be on your way.

  • If you receveid your order with missing item(s) you can write a message clicking on "HELP" button in the low right corner on www.family-business.it

    Please, don't contact the IUTER/OCTOPUS customer care.

  • If you want to return all or a part of your order because you ordered the wrong size or you've simply changed your mind, the cost of returning the item will be at your expense.

    We recommend you to use a tracking service (simply request it from the Post Office or any other delivery service). If the return delivery is not tracked and the parcel goes missing, unfortunately we cannot continue with the return or refund. If we have nothing else in stock that meets your needs, we will refund the price of your purchase excluding delivery fees.