Frequently asked questions

Shipping costs to ITALY: € 10,00 (TNT courier including tracking number).

Shipping costs to Europe/Rest Of The World: € 20,00 (Fedex courier including tracking number).

A confirmation email will be sent to you once the shipment has been dispatched.

International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

NO, you can only pay with credit card/debit card/prepaid card or paypal.

Shipments will start from May 27, 2025 via TNT/FedEx.
Orders will be processed in the order they’re received.
Estimated delivery: 8–12 business days from courier pick-up.
You'll get a tracking email once your order ships.

Discount codes are not working on family-business.it

You can pay only with credit card/debit card/prepaid card or Paypal.

No, items purchased during this extraordinary sale are non-returnable and non-exchangeable.
The prices are so low that we simply can’t process voluntary returns — so please double-check your order before completing your purchase.

The only exceptions are cases where the warehouse made a mistake or the item is damaged or defective.
If you received the wrong product or a faulty one, please contact us within 3 days of delivery.
Email us at [email protected] or submit a request via the "Contact" form on the website

You pay €70.
We send you a box worth €230.
What’s inside? That’s on us.

You’ll receive 6 items from past IUTER or OCTOPUS collections (depending on which brand you choose):

3 t-shirts
1 sweatshirt
1 accessory
1 gadget

You choose the size. That’s it. 
No returns, no exchanges, no complaints. What shows up is yours to keep. Forever.

Great deal? Absolutely.
Perfect match? Hopefully.
Your call.

Yes, you can cancel your order—but only if you do it within 4 hours of purchase and the status is still “processing.”

Write to us at [email protected] or use the “Contact” form on the website.

Include your name, surname, order number, reason. 

In order to change an item of your order you have to delete the purchase and replace it.

You will receive via e-mail the tracking number from TNT/Fedex courier when your order will be on your way.

If you receveid your order with missing item(s) you can mail us to [email protected].

You have 20 business days from the shipping date to report any issues with your order.

After this period, we won't be able to assist you.
So, if you contact us after six months, it's too late. Check the tracking and let us know right away if something's wrong.